Atlantis, The Palm earns prestigious accolade for the first time with a Four-Star rating showcased on ForbesTravelGuide.comForbes Travel Guide (“FTG”), the only global rating system for luxury hotels, restaurants and spas, today announced its 2022 Star Awards. Atlantis, The Palm has earned a Forbes Travel Guide Four-Star award and is showcased with other honorees on ForbesTravelGuide.com.
The Four-Star award is a reflection of the high level of service provided at Atlantis, The Palm, resulting in the most successful year in its history, achieving a record EBITDA in 2021. The purpose at Atlantis, The Palm is to create amazing experiences and everlasting memories for guests, which is brought to life through the resort’s overall Service Philosophy. This philosophy is the foundation of everything colleagues do, anchored in five Service Pillars: Warmth, Care, Connection, Precision and Empowerment. A key principle at Atlantis, The Palm is People over Profit, and by caring, protecting, and connecting with colleagues, this has created a motivated workforce who are committed to delivering exceptional service to guests.
Timothy Kelly, Executive Vice President and Managing Director, Atlantis Dubai, said, “Our colleagues are friendly, positive and highly engaged, with the right aura, spirit, and attitude. As we continuously put efforts toward caring and protecting them, we have witnessed first-hand that if you take care of your people, they will take care of your customers.” Kelly added, “At Atlantis Dubai, we aim to ensure that every experience in resort for guests and visitors is both exceptional and unforgettable.I can honestly say the resort is as fresh and exciting as the day it opened, with more attractions and experiences than ever before.”
Forbes Travel Guide is the world-renowned authority in genuine Five-Star service, and Atlantis, The Palm is the latest addition to its illustrious annual Star Rating list.
“Travel has come back strongly, and the resilient hospitality industry is creatively rallying to accommodate the increased occupancy demand for most regions,” says Hermann Elger, CEO of Forbes Travel Guide. “While the industry faces some lingering issues, the 2022 award winners proved ready for those challenges and more, demonstrating the best that luxury hospitality has to offer.”To view the new Star Award winners, including Atlantis, The Palm, visit ForbesTravelGuide.com.

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